Best Practices 2018


(Jessica) #1

@Amy, a KnowBe4 Sales Engineer, shared the following:

Start the year off right with all the new features in your KnowBe4 Console!

New 2018 Training modules!
All new training modules for 2018, including GDPR for those needing to be compliant with the EU regulation being enacted later this year. Check your ModStore tab in your console to add the new modules to your Store Purchases.

Second Chance:
For those using Exchange hosted Outlook, give your users a second chance to decide if a link in their email is safe with the new Second Chance feature. Coming soon for Office 365 and G Suite, the set up guide and user video is below.

Why should I install Second Chance?

Second Chance Product Manual

Second Chance End-User Video

Additional Second Chance End-User Video

Smart Groups for Platinum and Diamond license levels:
Fully automate your phishing and training for the rest of the year by setting up Smart Groups with tiered phishing and training. You can also look back on 2017 with ad hoc reporting. Check out all of the different facets of this great feature in the following videos and articles:

How to Use Smart Groups

Smart Groups Use Cases

Smart Groups Feature Webinar

Intro to Smart Groups Video

Incremental Phishing with Smart Groups Video

Remedial Training with Smart Groups Video

Advanced Phishing with Smart Groups Video

Security Roles for Platinum and Diamond license levels:
Give specific access to the console to non-admin users to perform different functions such as reporting, creating templates, and many other different levels of access. Articles and videos here:

How to Use Security Roles Article

How to Use Security Roles Video