We are just putting the final touches on our Information Security Program (ISP) here at the City of Kent. One of our projects/initiatives in the ISP is implementing KnowBe4’s training videos.
I want to share some of the early feedback we are getting and see if other organizations are receiving similar feedback. We are getting positive feedback but wanted to share some of the concerns our users are expressing.
Reminder: There is no right or wrong in this feedback, it is what our customers are telling us!!!
Videos are too long-Customers would rather see multiple 3-4 minutes or “snack sized” videos that are quickly digestible vs a single 20-25 minute video.
Employees attention span wont last 20+ minutes in a video-Make shorter specific topic videos
Though interesting, KM demonstrating isn’t entirely impactful. Just get to the point, short and concise videos that tackle a specific area, not longer generic videos
Supporting/training collateral: Posters, Infographics, flyers etc that support the specific topics of the videos
Hope to hear other agencies experiences.