How many are using this and how is it going? We deployed it when we signed up with KnowBe4 and so far it appears to be utilized and a better solution for the end user. We have it configured to forward to our ticketing system.
One question I had, does anyone know how the button identifies the phishing emails that are sent out in the campaign? Is it just by domain or something else? I’ve had several users submit emails that were sent out for training and one of them said they got a “Congratulations” pop up when they submitted one of the training emails, instead of the regular “Thanks for submitting”. This is obviously not a good thing. I don’t wan’t them to be congratulated for submitting a legitimate training email from KnowBe4.
Now I’m willing to agree with the user is confused on what it said, but it would help to know what criteria the “Congratulations” is displayed or if it’s even possible for that to show by submitting a KnowBe4 training email.